“It is the best course I have been on and the most useful one to me in my entire life, not just at work.” - NCR
“The best course I have completed. It has really transformed my outlook.” - England Rugby
“I’ve experienced dozens of trainings… only three matter because actionable: Manager-as-Coach was one of them.” – PMI
“Miles ahead of any in-house program relating to Coaching that I have been involved with.” - IKEA
“A 10/10. This is the most important four days of training I’ve had in a very long time. This transforms me.” - GE Healthcare
“Then, this year came to me with a gift, a precious and immeasurable gift: Manager-as-Coach training.” - PMI, Switzerland
“I really like the online format. Zoom works perfectly and it is great to be able to attend from the comfort of my own home.” - Killik & Co UK
“An extremely useful and unusual experience and it is really motivating to do everything possible to use it properly.” - Hilti, Russia
“Such an insightful course, the learning has already impacted my management style across the board.” - Royal Free
“I truly believe now that the key to influencing people is by empowering them.” - Alinma Bank, Riyadh
“Our CEO rated the Coaching Skills for Leaders session as 10/10.” - Delivery Partner, Olympic Delivery Authority.
“People always enjoy the courses and often say it is the best training they have attended” – GE Healthcare
“I cannot expressed enough how grateful I am for the opportunity to be part of this training programme.” – Royal Free London Hospital
“A positive, enjoyable and insightful course.” – PMI, Nordics Cluster
“Excellent facilitation. I am amazed by the connect and rapport James could build 'virtually' in just 3 hours.” - Johnson & Johnson
“I honestly have never had such consistent positive feedback from any course” – ESF, Hong Kong
“The experience gave me a broad perspective of how coaching can be a very powerful tool.” - Alinma Bank, Riyadh
“A huge thank you – it was an excellent course.” - Deputy Head
“The reason I believe in coaching and your model is that it makes me be the best person I can possibly be.” – ESF, Hong Kong
“Very easy content to digest. There is a world outside technical life.” – IG, India.
“This is the first time I have used GROW in a group setting and it has been incredibly powerful to see the tangible benefits.” – Royal Free
“Feedback was that it was the ‘best training ever.” - PMI Czech Republic
“I’ll just come right out and say – it was perfect. The things that really matter to me have all scored highly.” – Arts Council England
“I think this course is fantastic – It’s exceeded my expectations.” – Nectar Loyalty
“An excellent course that has made me self-aware of taking a coaching approach.” - England Rugby
“The Manager-as-Coach program helped me to build the right mindset.” – PMI, Poland
“My confidence levels have surged because I feel better equipped to facilitate discussions.” – Royal Free London Hospital Trust
“We have really valued the training provided by you.. It really adds value to people’s life – both work and personal.” - GE Healthcare
“The facilitators were excellent; great mix of humour, information-sharing combined with great modelling.” – Teacher
“The manual was well structured and helpful. I found Carol Wilson’s book very readable.” – Deputy Head
“Very valuable for my leadership development, and a thoroughly enjoyable experience.” - England Rugby.
“An engaging and motivational course. Very empowering and confidence building.” – Nectar Loyalty
“Four years later I am still using coaching almost on a daily basis.” – PMI, Nordics Cluster.
“People who attended the training have been keen to praise the course and are delighted.” – North Somerset Schools
“I have completely changed my approach to management. I could not recommend the training highly enough” – Royal Free London Hospital
“It is rare that one course meets needs/expectations in all areas.” – Arts Council England
“Really positive – much less pressurised and better than previous coaching course.” – Nectar Loyalty
“The Coaching Training was not only useful at that time, it is still the case today.” - PMI
“It’s really been fantastic with the level of practice and feedback we’ve been offered alongside the theory.” - Nectar Loyalty.
“The depth of the course was great and gives hope for real behavioural change across our organisation” – England Rugby
“I cannot recall any other training that has had such a profound and immediate impact on me as this.” – Royal Free London
“There were some significant learnings from the Culture at Work course which have improved my leadership skills” – England Rugby
“I’m very satisfied to have attended to the training, because it definitely help me to be a better leader.” – Philip Morris Products
“This has been one of the most useful courses I have ever taken part in.” – Headteacher
“I feel non-stop like I have to say thank you very much for this opportunity.” – Hilti, Russia
“None of the previous courses I ever attended has brought me such a powerful and impactful method.” – PMI, Switzerland
“Excellent as always! Lots of new tools to take forward and use immediately.” - Kent County Council
“The coaching sessions I held were transformative for me in terms of what coaching can bring to individuals” – PMI, Switzerland
“This has put a whole other angle on coaching for me – like finding the missing part in a jigsaw! Thank you.” London Borough of Bexley
“The best course I have attended – huge potential for personal development and the development of the school.” – Teacher
“I could implement my learning right away and see the impact on people.” – PMI, Poland
“Great pace. Very clear to understand.” – Emilie Diop, Nectar Loyalty
“Great content – a great way to become more confident and adept at coaching.” – Nectar Loyalty.
“Very relevant content and awesome explanation. The training is very exciting and motivating” – Pedro Ramos, Snr Planning Executive
“The most valuable training I have received in my 6 year career- but has also had a profound influence on my personal life too.” – Teacher
“By investing in coaching training for our teachers we are shifting our cultural outlook and enhancing resilience.” – KLASS
“It has been a real eye-opener and a revelation of what a coach is.” – PMI, Switzerland
“The results from our 2017 staff survey were striking in terms of the positive upturn.” – KLASS, Kuala Lumpur
“A huge thank you for setting up and delivering the inspiring coaching course.” – North Somerset Schools
“After five years, I regularly coach people from other functions,” – PMI, Nordics Cluster
“The facilitators were real experts who guided my development without ever preaching.” - Headteacher
“I have improved my capability to the true role of any manager – to develop others and help them to GROW!” – PMI
“The facilitators were inspiring, motivating, challenging, fun and adaptive. Thank you so much!” – Teacher
CASE STUDY: Tanglin Trust School, Singapore
Train the Coach Trainer programme
Tanglin Trust School in Singapore has a long tradition of providing British-based learning with an international perspective. The school had already begun a journey towards a coaching culture through basic training on a peer coaching model, and came to us looking for more formal training leading to an ILM qualification and a train-the-trainer programme.
Working closely with Benyna Richards, the Director of CPD at Tanglin, we designed a programme to produce groups of ILM accredited coaches, the most committed of whom could go on to train as trainers.
The programme commenced with 12 participants attending our ‘Performance Coach Training for Schools’ course and becoming ILM certified coaches.
Then three of those accredited coaches, Sarah Aldous, Flora Xu, and Krista Magee, attended a second course, acting as mentors to the new participants and observing how the training was delivered.
The three apprentice trainers received extra mentoring and tuition from our trainer, and completed special assignments where they practised delivery of the training.
A third course was delivered by our trainer, with the three apprentice trainers taking part in the delivery of the programme. Our trainer observed and assessed that by the end of this third course, they were each ready to deliver as lead trainers themselves.
The three apprentice trainers produced a variety of elements to be assessed, including case history, discourse, coaching log and supervision log, in order to qualify to deliver the course internally under licence. They are now delivering courses themselves at Tanglin.
The entire programme took place within the space of 16 months, due to the high level of teaching skill and commitment from both the trainees and the apprentice trainers.
Comments from participants
“I’ve been really impressed at how well the ‘face to face’ sessions have worked on Zoom. James is clearly very comfortable with the remote format and it feels like we are all ‘in the room’. I have two key takeaways as a coach: 1. Active listening is incredibly powerful. I learned to resist jumping in with advice. 2. Having an EXACT goal has a massive impact on individual motivation and performance.” – John Ridley, Director of Learning, Tanglin Trust School Singapore
“The course was fantastic. I plan to incorporate this into my everyday interactions, line management, as well as continue with some private coaching clients. It was so valuable and really highlighted the value of coaching to me.” – Sophie Harle, Director of HR, Tanglin Trust Singapore
“By the end of the coaching course, I felt a kind of euphoric feeling, that something similar to magic was possible. I now believe that with the right language, attitude, and purpose everyone is capable of coaching and being coached.” – Donavan Zegna, Head of Integrated Technology in the Junior School, Tanglin Trust School, Singapore
“I have thoroughly enjoyed this course and it has definitely made me think differently about how I approach my role as an educator. Enabling children or adults to solve their own problems, through targeted guidance is incredibly empowering and I look forward to continuing to learn how to become a better coach and teacher as a result.” – Matt Hastwell, Learning Support Teaching in the Junior School, Tanglin Trust School, Singapore
“I thoroughly enjoyed the course particularly the sessions toward to end of the course. Generative Thinking has been huge for me in my current and future role. I also find myself having more sporadic coaching conversations with peers.” – Courtney Conlon. Job title: Assistant Head of Year, Tanglin Trust Singapore
“James was a great trainer for the course. He has excellent knowledge and was able to explain the content in a high level of detail and provided practical examples to help understanding. James was patient despite the varying levels of knowledge within the group and encouraged interaction at all sessions.” – Richard Arlett, Activities & Sport Director, Tanglin Trust Singapore
“I found the ‘Imagine you have achieved it, what does it feel like? What would be the benefits?’ question very helpful as it created a future focus as well as revealing what motivated the other person. This positive approach meant that my goal become something to achieve rather than something to avoid.” – Benyna Richards, Director of CPD, Tanglin Trust School, Singapore
“My goals for this course were twofold: to encourage and inspire others to become coaches at our school, and to become a coach trainer. Thanks to the changing partner system I was able to encourage the others on the course as I met with them. Through a bit of support, I hope that I was able to help the others explore the transformative power of coaching.’ – Sarah Aldous, Head of Faculty for Mathematics and Computing in the Senior School, Tanglin Trust School, Singapore
“Learning how to coach has been a rewarding, memorable and life enhancing experience. I feel very privileged to be working with Sarah and Flora on becoming a Coach Trainer and playing a part in establishing a Coaching Culture at Tanglin.” – Krista Magee, Film Technician in the Senior School, Tanglin Trust School, Singapore
“My active listening skills have definitely improved throughout the duration of the course. I listened to the silences between the words, which created a solid foundation for this specific coaching session. Besides following the GROW model, I also kept my focus on the solutions, rather than the problem; this enabled my coachee to remain excited and, consequently, she was more willing to delve deeper into her consciousness, acquiring greater awareness, as well as gaining greater depth as regards her understanding of the issues and solutions.” – Flora Xu, Teacher of Chinese in the Senior School, Tanglin Trust School, Singapore
“Training to be a coach has been significantly a very positive experience and has improved my growth as a person, improved my well-being, helped me focus on attaining my goals in alignment to my values. Coaching has created a self-awareness and that has helped me overcome my obstacles and in turn have smoother transitions into discovering my strengths and weaknesses. Training to be a coach has helped me realise that all processes big and small are based on attaining the right rhythm of collaboration and solutions.” – Nivedita Tanwar, Teaching and Learning Assistant in the Infant School, Tanglin Trust School, Singapore
“I came into this course having done a couple of coaching sessions around the GROW model and therefore felt quietly confident about my understanding of coaching: it was all about following the path through the GROW structure and echoing back words the coachee had said. With the power of hindsight (and at many, many points during the course) I have reflected on how naive I was and how much more there is to being an effective coach. As I have done more practice I have appreciated that you can move between the 4 elements and it is about allowing the coachee to lead the conversation and go where it most benefits them, not about working methodically through each stage of the GROW model in turn. What I found particularly powerful was the setting of goals, using the EXACT model making sure that the goals have a focus, and that is something the person is motivated and energised to achieve.” – Edward Duncan, Head of Year in the Junior School, Tanglin Trust School, Singapore
“I found the process both enriching and enjoyable. I feel there is tremendous scope to implement coaching into so many of our conversations around school.” – Anna-Louise Brutti, Head of Year in the Senior School, Tanglin Trust School, Singapore
“The sessions have been fascinating and insightful, seeing how the GROW model can motivate and create positive energy resulting in real change in a coachee’s perspective and the way they can look towards their future.” – Nicky Hodges, Head of Year in the Junior School, Tanglin Trust School, Singapore
“I have a new way of thinking about initial contracting, and its impact and importance upon the foundations of the series of sessions that follow. Total clarity on both roles, coach and coachee, are essential to possible success together, and is time worth investing and revisiting to ensure that everyone is on the same page.” – Hayley Ann Fry, Music Teacher in the Junior School, Tanglin Trust School, Singapore
“I believe this course has helped me to develop my coaching mindset and further fuelled my passion to help others be as effective as they can be. It has grown my understanding and competence and I hope to be able to ignite passion in people and lead my team as effectively as I can using the principles I have learnt.” – Andrew Martin, Head of Rugby and Learning Support Teacher in the Infant School, Tanglin Trust School, Singapore
“The Generative Thinking meeting coaching approach is something that I will definitely continue to use when conducting or facilitating meetings. Allowing each contributor to share a goal, we were able to acknowledge and build upon each other’s ideas without writing any off. It was an eye-opening experience for me as the Head of Department as quite often it became a snowball effect of exciting ideas. We now have some actionable points that have had ownership opted in on by team members.” – James Bleach, Head of Design and Technology in the Senior School, Tanglin Trust School, Singapore
“I felt that I helped my coachee much more effectively by utilising various coaching tools. Open questions gave time to provoke her thinking to develop her awareness around what she really wanted. Asking my coachee permission was critical as I felt it created trust and respect, enabling my coachee to become more comfortable in our shared space. The GROW coaching model gave us a framework to allow us to continue towards positive achievements. Most notably, in this case, I feel that the benefit of intuition and emotional intelligence was key in helping my coachee to recognise and become more aware of her own true goals and ultimately take action. This experiential learning, reflecting on sessions overall, and focussing on key moments such as that described, has allowed me to truly begin to develop my practice and even more so, my coaching mindset.” – Denise Kearns, Learning Support Teacher in the Junior School, Tanglin Trust School, Singapore