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“It is the best course I have been on and the most useful one to me in my entire life, not just at work.” - NCR
“The best course I have completed. It has really transformed my outlook.” - England Rugby
“I’ve experienced dozens of trainings… only three matter because actionable: Manager-as-Coach was one of them.” – PMI
“Miles ahead of any in-house program relating to Coaching that I have been involved with.” - IKEA
“A 10/10. This is the most important four days of training I’ve had in a very long time. This transforms me.” - GE Healthcare
“Then, this year came to me with a gift, a precious and immeasurable gift: Manager-as-Coach training.” - PMI, Switzerland
“I really like the online format. Zoom works perfectly and it is great to be able to attend from the comfort of my own home.” - Killik & Co UK
“An extremely useful and unusual experience and it is really motivating to do everything possible to use it properly.” - Hilti, Russia
“Such an insightful course, the learning has already impacted my management style across the board.” - Royal Free
“I truly believe now that the key to influencing people is by empowering them.” - Alinma Bank, Riyadh
“Our CEO rated the Coaching Skills for Leaders session as 10/10.” - Delivery Partner, Olympic Delivery Authority.
“People always enjoy the courses and often say it is the best training they have attended” – GE Healthcare
“I cannot expressed enough how grateful I am for the opportunity to be part of this training programme.” – Royal Free London Hospital
“A positive, enjoyable and insightful course.” – PMI, Nordics Cluster
“Excellent facilitation. I am amazed by the connect and rapport James could build 'virtually' in just 3 hours.” - Johnson & Johnson
“I honestly have never had such consistent positive feedback from any course” – ESF, Hong Kong
“The experience gave me a broad perspective of how coaching can be a very powerful tool.” - Alinma Bank, Riyadh
“A huge thank you – it was an excellent course.” - Deputy Head
“The reason I believe in coaching and your model is that it makes me be the best person I can possibly be.” – ESF, Hong Kong
“Very easy content to digest. There is a world outside technical life.” – IG, India.
“This is the first time I have used GROW in a group setting and it has been incredibly powerful to see the tangible benefits.” – Royal Free
“Feedback was that it was the ‘best training ever.” - PMI Czech Republic
“I’ll just come right out and say – it was perfect. The things that really matter to me have all scored highly.” – Arts Council England
“I think this course is fantastic – It’s exceeded my expectations.” – Nectar Loyalty
“An excellent course that has made me self-aware of taking a coaching approach.” - England Rugby
“The Manager-as-Coach program helped me to build the right mindset.” – PMI, Poland
“My confidence levels have surged because I feel better equipped to facilitate discussions.” – Royal Free London Hospital Trust
“We have really valued the training provided by you.. It really adds value to people’s life – both work and personal.” - GE Healthcare
“The facilitators were excellent; great mix of humour, information-sharing combined with great modelling.” – Teacher
“The manual was well structured and helpful. I found Carol Wilson’s book very readable.” – Deputy Head
“Very valuable for my leadership development, and a thoroughly enjoyable experience.” - England Rugby.
“An engaging and motivational course. Very empowering and confidence building.” – Nectar Loyalty
“Four years later I am still using coaching almost on a daily basis.” – PMI, Nordics Cluster.
“People who attended the training have been keen to praise the course and are delighted.” – North Somerset Schools
“I have completely changed my approach to management. I could not recommend the training highly enough” – Royal Free London Hospital
“It is rare that one course meets needs/expectations in all areas.” – Arts Council England
“Really positive – much less pressurised and better than previous coaching course.” – Nectar Loyalty
“The Coaching Training was not only useful at that time, it is still the case today.” - PMI
“It’s really been fantastic with the level of practice and feedback we’ve been offered alongside the theory.” - Nectar Loyalty.
“The depth of the course was great and gives hope for real behavioural change across our organisation” – England Rugby
“I cannot recall any other training that has had such a profound and immediate impact on me as this.” – Royal Free London
“There were some significant learnings from the Culture at Work course which have improved my leadership skills” – England Rugby
“I’m very satisfied to have attended to the training, because it definitely help me to be a better leader.” – Philip Morris Products
“This has been one of the most useful courses I have ever taken part in.” – Headteacher
“I feel non-stop like I have to say thank you very much for this opportunity.” – Hilti, Russia
“None of the previous courses I ever attended has brought me such a powerful and impactful method.” – PMI, Switzerland
“Excellent as always! Lots of new tools to take forward and use immediately.” - Kent County Council
“The coaching sessions I held were transformative for me in terms of what coaching can bring to individuals” – PMI, Switzerland
“This has put a whole other angle on coaching for me – like finding the missing part in a jigsaw! Thank you.” London Borough of Bexley
“The best course I have attended – huge potential for personal development and the development of the school.” – Teacher
“I could implement my learning right away and see the impact on people.” – PMI, Poland
“Great pace. Very clear to understand.” – Emilie Diop, Nectar Loyalty
“Great content – a great way to become more confident and adept at coaching.” – Nectar Loyalty.
“Very relevant content and awesome explanation. The training is very exciting and motivating” – Pedro Ramos, Snr Planning Executive
“The most valuable training I have received in my 6 year career- but has also had a profound influence on my personal life too.” – Teacher
“By investing in coaching training for our teachers we are shifting our cultural outlook and enhancing resilience.” – KLASS
“It has been a real eye-opener and a revelation of what a coach is.” – PMI, Switzerland
“The results from our 2017 staff survey were striking in terms of the positive upturn.” – KLASS, Kuala Lumpur
“A huge thank you for setting up and delivering the inspiring coaching course.” – North Somerset Schools
“After five years, I regularly coach people from other functions,” – PMI, Nordics Cluster
“The facilitators were real experts who guided my development without ever preaching.” - Headteacher
“I have improved my capability to the true role of any manager – to develop others and help them to GROW!” – PMI
“The facilitators were inspiring, motivating, challenging, fun and adaptive. Thank you so much!” – Teacher
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CASE STUDY: Kent County Council’s South East Coaching & Mentoring Network

ILM Accredited Coach Training course

In 2005, faced with the challenge of budgetary restrictions, but also passionate about the benefits of coaching, Head of Learning & Development at Kent County Council,  Coral Ingleton, devised a plan for developing a coaching culture throughout the organisation at minimal cost. Starting with Kent Fire and Police, she partnered other local organisations and provided coach training courses for them. At the last count the network, now known as The South East Coaching and Mentoring Network, and headed by Serena Cunningham, comprised 16 organisations, over 200 members and is still expanding.

Developing a Coaching Culture at Kent County Council
James Wright addressing the Kent SE Coaching & Mentoring Network Coaching Awards

We were asked:

  • To provide coach training and Continuing Professional Development for all members of the South East Coaching & Mentoring Network.
  • To advise on developing a coaching culture within Kent County Council and its associated organisations.

Solutions

  1. Five days of coaching skills training spread over five months.
  2. Participants are paired to practise face to face and by phone in between sessions.
  3. Participants are set practical assignments to carry out in the workplace and reading assignments.
  4. A 40 page student manual accompanies the course.
  5. Assessment on Day 5 and delivery of related criteria results in ILM certification

Outcome

Since the programme began, we have provided over 30 five day courses to the South East Coaching & Mentoring Network, giving managers across the network the opportunity to incorporate coaching skills into their leadership styles, offer internal coaching and mentoring, and to help in developing a coaching culture throughout their own organisations. As a result, the Network has a large and growing team of qualified and experienced coaches who are able act as external coaches across the network. Some have attended further workshops to deepen their skills. Click to read the case histories of their advanced coach training and coaching supervision training.

Feedback from participants:

  • Really enjoyed the training days and they have added a tremendous amount to my knowledge of coaching. It’s great to get feedback on skills to help to improve.
  • I have learnt a great deal over the last two days. A somewhat mind-blowing amount of information – but very exciting!
  • A really helpful day bringing a lot together, in a very good course. I will particularly apply the ‘non-violent communication’ module.
  • Trainer excellent, compelling metaphors! I really enjoyed this. I will apply it at work with my teams, at meetings and in life!
  • The tutor was very good with obvious authority of experience. A good grounding in coaching for both individual and management coaching. This course was good value for money and helps build the foundation of an organisational culture change that will improve performance and productivity.
  • I valued opening up dilemma coaching using GROW to a more holistic ‘series’ coaching. The coaching in between and completing the journals really helped. Overall the course was a valuable experience. Thank you.
  • I valued having time with others to talk about issues and enabling other people to talk through their issues and find their own solutions, or action points. Great course so far. Thanks!
  • I will apply the skills in my day to day life, work and personal. When completing projects, with the knowledge from this training, I will be able to gain far more detail than before, plus having the confidence to do so. Very valuable training sessions.
  • I valued the good use of AV materials, clarity regarding learning outcomes, clear framework to follow and good use of live coaching exercises. I will use the new knowledge within my workplace immediately.
  • I will apply this training in my workplace when meeting managers and unions, and having those all important discussions regarding employment issues/relations.
  • I really enjoyed the training days and they have added a tremendous amount to my knowledge of coaching. it is great to get feedback on skills to help to improve.
  • I have really enjoyed the course, learnt a lot about myself and coaching process. It’s the beginning of my journey.
  • I feel it is beginning to equip me with coaching skills which I could use as a manager. I have started to use some of the techniques. I could further use them in 1:1s and hopefully during meetings where appropriate.
  • The training will be very useful in my new role as a Group Manager. I will use these skills in every day communication as well as specific coaching sessions with my staff. A very balanced approach with useful practice sessions.
  • The trainer is a fantastic mentor, his knowledge, sharing skills keep you motivated throughout. This is a skill for life.
  • An excellent course, really mentally stimulating, exciting and positive. Can’t wait to practise more skills and inform people on coaching as a valuable asset. Thank you so much.
  • What I valued most was the practical experience – really felt the outcome of being more fluent was achieved. The practical demos from James were invaluable. Really good. Very inspirational.