“It is the best course I have been on and the most useful one to me in my entire life, not just at work.” - NCR
“The best course I have completed. It has really transformed my outlook.” - England Rugby
“I’ve experienced dozens of trainings… only three matter because actionable: Manager-as-Coach was one of them.” – PMI
“Miles ahead of any in-house program relating to Coaching that I have been involved with.” - IKEA
“A 10/10. This is the most important four days of training I’ve had in a very long time. This transforms me.” - GE Healthcare
“Then, this year came to me with a gift, a precious and immeasurable gift: Manager-as-Coach training.” - PMI, Switzerland
“I really like the online format. Zoom works perfectly and it is great to be able to attend from the comfort of my own home.” - Killik & Co UK
“An extremely useful and unusual experience and it is really motivating to do everything possible to use it properly.” - Hilti, Russia
“Such an insightful course, the learning has already impacted my management style across the board.” - Royal Free
“I truly believe now that the key to influencing people is by empowering them.” - Alinma Bank, Riyadh
“Our CEO rated the Coaching Skills for Leaders session as 10/10.” - Delivery Partner, Olympic Delivery Authority.
“People always enjoy the courses and often say it is the best training they have attended” – GE Healthcare
“I cannot expressed enough how grateful I am for the opportunity to be part of this training programme.” – Royal Free London Hospital
“A positive, enjoyable and insightful course.” – PMI, Nordics Cluster
“Excellent facilitation. I am amazed by the connect and rapport James could build 'virtually' in just 3 hours.” - Johnson & Johnson
“I honestly have never had such consistent positive feedback from any course” – ESF, Hong Kong
“The experience gave me a broad perspective of how coaching can be a very powerful tool.” - Alinma Bank, Riyadh
“A huge thank you – it was an excellent course.” - Deputy Head
“The reason I believe in coaching and your model is that it makes me be the best person I can possibly be.” – ESF, Hong Kong
“Very easy content to digest. There is a world outside technical life.” – IG, India.
“This is the first time I have used GROW in a group setting and it has been incredibly powerful to see the tangible benefits.” – Royal Free
“Feedback was that it was the ‘best training ever.” - PMI Czech Republic
“I’ll just come right out and say – it was perfect. The things that really matter to me have all scored highly.” – Arts Council England
“I think this course is fantastic – It’s exceeded my expectations.” – Nectar Loyalty
“An excellent course that has made me self-aware of taking a coaching approach.” - England Rugby
“The Manager-as-Coach program helped me to build the right mindset.” – PMI, Poland
“My confidence levels have surged because I feel better equipped to facilitate discussions.” – Royal Free London Hospital Trust
“We have really valued the training provided by you.. It really adds value to people’s life – both work and personal.” - GE Healthcare
“The facilitators were excellent; great mix of humour, information-sharing combined with great modelling.” – Teacher
“The manual was well structured and helpful. I found Carol Wilson’s book very readable.” – Deputy Head
“Very valuable for my leadership development, and a thoroughly enjoyable experience.” - England Rugby.
“An engaging and motivational course. Very empowering and confidence building.” – Nectar Loyalty
“Four years later I am still using coaching almost on a daily basis.” – PMI, Nordics Cluster.
“People who attended the training have been keen to praise the course and are delighted.” – North Somerset Schools
“I have completely changed my approach to management. I could not recommend the training highly enough” – Royal Free London Hospital
“It is rare that one course meets needs/expectations in all areas.” – Arts Council England
“Really positive – much less pressurised and better than previous coaching course.” – Nectar Loyalty
“The Coaching Training was not only useful at that time, it is still the case today.” - PMI
“It’s really been fantastic with the level of practice and feedback we’ve been offered alongside the theory.” - Nectar Loyalty.
“The depth of the course was great and gives hope for real behavioural change across our organisation” – England Rugby
“I cannot recall any other training that has had such a profound and immediate impact on me as this.” – Royal Free London
“There were some significant learnings from the Culture at Work course which have improved my leadership skills” – England Rugby
“I’m very satisfied to have attended to the training, because it definitely help me to be a better leader.” – Philip Morris Products
“This has been one of the most useful courses I have ever taken part in.” – Headteacher
“I feel non-stop like I have to say thank you very much for this opportunity.” – Hilti, Russia
“None of the previous courses I ever attended has brought me such a powerful and impactful method.” – PMI, Switzerland
“Excellent as always! Lots of new tools to take forward and use immediately.” - Kent County Council
“The coaching sessions I held were transformative for me in terms of what coaching can bring to individuals” – PMI, Switzerland
“This has put a whole other angle on coaching for me – like finding the missing part in a jigsaw! Thank you.” London Borough of Bexley
“The best course I have attended – huge potential for personal development and the development of the school.” – Teacher
“I could implement my learning right away and see the impact on people.” – PMI, Poland
“Great pace. Very clear to understand.” – Emilie Diop, Nectar Loyalty
“Great content – a great way to become more confident and adept at coaching.” – Nectar Loyalty.
“Very relevant content and awesome explanation. The training is very exciting and motivating” – Pedro Ramos, Snr Planning Executive
“The most valuable training I have received in my 6 year career- but has also had a profound influence on my personal life too.” – Teacher
“By investing in coaching training for our teachers we are shifting our cultural outlook and enhancing resilience.” – KLASS
“It has been a real eye-opener and a revelation of what a coach is.” – PMI, Switzerland
“The results from our 2017 staff survey were striking in terms of the positive upturn.” – KLASS, Kuala Lumpur
“A huge thank you for setting up and delivering the inspiring coaching course.” – North Somerset Schools
“After five years, I regularly coach people from other functions,” – PMI, Nordics Cluster
“The facilitators were real experts who guided my development without ever preaching.” - Headteacher
“I have improved my capability to the true role of any manager – to develop others and help them to GROW!” – PMI
“The facilitators were inspiring, motivating, challenging, fun and adaptive. Thank you so much!” – Teacher
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CASE STUDY: IG Group
Global Performance Coaching for Leadership
Virtual course
Established in 1974, IG is the world’s leading spread-betting and contract-for-difference provider, serving clients in 14 countries. We have been providing performance coach training courses to IG in the UK for several years, through our partnership with the Kent County Council’s South East Coaching & Mentoring Network. After the success of this face-to-face training, Anna Kopysiewicz, Talent & Organisational Development Manager at IG, wanted to roll the programme out to its local centres all over the world, but the cost would have been prohibitive.
Solutions
We proposed a distance training programme delivered by webinar and based on the same “Performance Coaching for Leadership” courses which we had been delivering face-to-face to IG. Taking into account IG’s worldwide stretch, Anna agreed that our distance course would be the best option for its international training.
The program is designed to:
Certify participants as qualified ILM Endorsed coaches
Master foundation coaching skills
Embed coaching skills so that they are used fluently and become a natural part of the participant’s communication and leadership style
Encourage innovative thinking and decision-making in teams and individuals
Provide a model for effective and inspiring coaching feedback
Create a personal objective and action plan
Provide a structure with worksheets for delivering a coaching session and series of sessions
Enhance team building and relationships with reports, colleagues, superiors and customers
Create new relationships and encourage collaboration across departments and countries
Create a coaching culture
The training is delivered virtually, usually via Zoom, as a series of eight two-hour sessions, each a fortnight apart, followed by one day of assessments where the participants coach in pairs observed by our trainer. There is a maximum of 12 participants per course.
Our trainers are versed in special methods to avoid ‘Zoom fatigue’, keeping energy high through plenty of participation and break-out sessions for pairs or small groups.
IG PARTICIPANTS ENJOYING THEIR ZOOM TRAINING
The key to achieving great results is that between modules, participants pair up to practise co-coaching with each other, thereby growing familiar with the skills and implementing them naturally at work.
Outcomes
We are delivering several courses a year to IG participants from UK, USA, Poland, Czech Republic, South Africa, Spain, Singapore, Australia, and India.
The final standard of learning on them has at least equalled the results obtained through face-to-face training and, in some cases, the level of proficiency reached has exceeded it.
People loved the opportunity to interact with colleagues across the globe whom they might never have the opportunity to meet in person.
“During the practical assignments, I had an opportunity to interact with quite a few colleagues across the globe, whom I had never met before. Through coaching, I realised that people are the same everywhere, everyone carries their own fears. It has given me insight into how humans behave, and it is the same kind of challenges everyone faces, in their day to day activities. This helps you see the whole world as one global collaborative environment. Overall, it has been a life changing experience for me personally.” – Preethi Shankar, HR Manager, IG India.
“I really enjoyed and found useful to talk about leadership styles” – Agnieska Noworol, KYC Manager for IG EMEA.
“I like the content of the training, part of it was a reminder for me, part was new. Person leading the training encouraged participants to speak. It is not easy to conduct the meeting via Skype and keep participants involved. However it is not a case during our sessions, people are actively taking part in all discussions.” – Anita Latuszek, Compliance Team Lead, IG Poland.
“I enjoyed the participating nature of the course, it kept me engaged over the session and helped me to think about what was being discussed.” – Tom Brown, Head of Trading Services, IG Australia.
“Very easy content to digest. There is a world outside technical life.” – Shubham Dadel, Technical Manager, IG India