Worldwide Performance Coach Training for Leadership

Hilti Corporation

Accredited Coaching & Mentoring programme

Coaching and Mentoring training in Switzerland

Hilti is one of the worlds’ largest industrial tools manufacturing companies, headquartered in Lichtenstein. The organisation had a strong learning and development ethic, although with a tradition of directive management, and wished to develop a coaching culture. We partnered with them to design and deliver an ILM coaching and mentoring programme in order to:

  • build a coaching culture
  • ensure that managers currently acting as coaches are fully trained
  • create a team of accredited internal coaches
  • enable managers to discover the value of managing in a coaching style
  • improve skills in providing feedback

Hilti’s main business language is English, with a varied mix of nationalities in any one location, with managers attending from Liechtenstein, Germany, Austria, Great Britain, Sweden, India, Japan, Hong Kong, Singapore, Australia, Middle East, United States and Latin America.


We designed an ILM Coaching and Mentoring training programme which comprises:

  • 4 days of training over 1-2 months
  • Final day of assessment and accreditation, some of which is completed by telephone:
  • Participants are encouraged to discuss individual cultural challenges.
  • Participants are paired to practise face to face and by phone in between sessions.
  • 60 page manual


Since 2010 we have delivered regular ILM Coaching and Mentoring training at Hilti in Switzerland, Germany, Hong Kong, France, Russia and Lichtenstein. Feedback has been extremely positive:

“Excellent slides & documentation; very interactive, simple theory.”

“Great day, thank you! Excellent teacher/coach!”

“I really like the mix of input and practical exercise”.

“I was worried about the pace of having the course in English – it is comfortable, thank you!”

“A good model to establish in the organisation for myself in my job as a business coach and for the managers. The trainer leaves the impression of being well experienced and created an atmosphere which made it easy to follow, great!”

“This model is an easy framework in which to put any dilemma you have into.”

“Overall, highly enjoyable first day. James, your sense of humor and instructional style were appropriate and kept my interest, which is challenging with jet lag as well. Nicely done!”

“It was another great day. Thank you! because you moved my thoughts, I learned a lot.”

“The training is perfect as it is!”

“I really enjoyed today, also as it was an appropriate mix of both participant practice and good discussion among the team. I can’t wait to actually start using and practising to continue on my journey to greatness!”

“Thank you James for this experience and the atmosphere you created during the session.”

“I really like the examples – they are very helpful and make it easier to picture and understand the content!”

“Today was another really good day in helping make the connection between theory and practicalities. Thank you for recognising the energy level of the group and giving all the time needed to prepare for tomorrow’s assessment. Cheers James! J

“The course was extremely relevant to my needs as an HR partner who will be assigned coachees.”

“I was really positively surprised at how much practice we were doing. This will help me in my daily life.”

“Fantastic trainer – excellent, not only knows content but has ‘real’ world examples which makes a huge difference in learnings.”

“I feel comfortable that I understand the process and have the confidence and motivation to practise. I see potential benefit of the company, to develop into a real coaching, learning organisation.”

“I am truly impressed with the overall aims at this workshop and supplemental books and coaching guide. The organisation has taken this topic to a whole new level, beyond the typical outcome. It’s refreshing to see the course is about helping extraordinary people achieve outstanding results.”

“Due to the excellent preparation and practice, it was very comfortable to conduct coaching discussions via telephone, even the one where the assessor was listening in. As well, I felt like the assessor gave me great feedback after the session, which has helped me hone my skills further and continue to self-reflect on my coaching behaviours.”