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“It is the best course I have been on and the most useful one to me in my entire life, not just at work.” - NCR
“The best course I have completed. It has really transformed my outlook.” - England Rugby
“I’ve experienced dozens of trainings… only three matter because actionable: Manager-as-Coach was one of them.” – PMI
“Miles ahead of any in-house program relating to Coaching that I have been involved with.” - IKEA
“A 10/10. This is the most important four days of training I’ve had in a very long time. This transforms me.” - GE Healthcare
“Then, this year came to me with a gift, a precious and immeasurable gift: Manager-as-Coach training.” - PMI, Switzerland
“I really like the online format. Zoom works perfectly and it is great to be able to attend from the comfort of my own home.” - Killik & Co UK
“An extremely useful and unusual experience and it is really motivating to do everything possible to use it properly.” - Hilti, Russia
“Such an insightful course, the learning has already impacted my management style across the board.” - Royal Free
“I truly believe now that the key to influencing people is by empowering them.” - Alinma Bank, Riyadh
“Our CEO rated the Coaching Skills for Leaders session as 10/10.” - Delivery Partner, Olympic Delivery Authority.
“People always enjoy the courses and often say it is the best training they have attended” – GE Healthcare
“I cannot expressed enough how grateful I am for the opportunity to be part of this training programme.” – Royal Free London Hospital
“A positive, enjoyable and insightful course.” – PMI, Nordics Cluster
“Excellent facilitation. I am amazed by the connect and rapport James could build 'virtually' in just 3 hours.” - Johnson & Johnson
“I honestly have never had such consistent positive feedback from any course” – ESF, Hong Kong
“The experience gave me a broad perspective of how coaching can be a very powerful tool.” - Alinma Bank, Riyadh
“A huge thank you – it was an excellent course.” - Deputy Head
“The reason I believe in coaching and your model is that it makes me be the best person I can possibly be.” – ESF, Hong Kong
“Very easy content to digest. There is a world outside technical life.” – IG, India.
“This is the first time I have used GROW in a group setting and it has been incredibly powerful to see the tangible benefits.” – Royal Free
“Feedback was that it was the ‘best training ever.” - PMI Czech Republic
“I’ll just come right out and say – it was perfect. The things that really matter to me have all scored highly.” – Arts Council England
“I think this course is fantastic – It’s exceeded my expectations.” – Nectar Loyalty
“An excellent course that has made me self-aware of taking a coaching approach.” - England Rugby
“The Manager-as-Coach program helped me to build the right mindset.” – PMI, Poland
“My confidence levels have surged because I feel better equipped to facilitate discussions.” – Royal Free London Hospital Trust
“We have really valued the training provided by you.. It really adds value to people’s life – both work and personal.” - GE Healthcare
“The facilitators were excellent; great mix of humour, information-sharing combined with great modelling.” – Teacher
“The manual was well structured and helpful. I found Carol Wilson’s book very readable.” – Deputy Head
“Very valuable for my leadership development, and a thoroughly enjoyable experience.” - England Rugby.
“An engaging and motivational course. Very empowering and confidence building.” – Nectar Loyalty
“Four years later I am still using coaching almost on a daily basis.” – PMI, Nordics Cluster.
“People who attended the training have been keen to praise the course and are delighted.” – North Somerset Schools
“I have completely changed my approach to management. I could not recommend the training highly enough” – Royal Free London Hospital
“It is rare that one course meets needs/expectations in all areas.” – Arts Council England
“Really positive – much less pressurised and better than previous coaching course.” – Nectar Loyalty
“The Coaching Training was not only useful at that time, it is still the case today.” - PMI
“It’s really been fantastic with the level of practice and feedback we’ve been offered alongside the theory.” - Nectar Loyalty.
“The depth of the course was great and gives hope for real behavioural change across our organisation” – England Rugby
“I cannot recall any other training that has had such a profound and immediate impact on me as this.” – Royal Free London
“There were some significant learnings from the Culture at Work course which have improved my leadership skills” – England Rugby
“I’m very satisfied to have attended to the training, because it definitely help me to be a better leader.” – Philip Morris Products
“This has been one of the most useful courses I have ever taken part in.” – Headteacher
“I feel non-stop like I have to say thank you very much for this opportunity.” – Hilti, Russia
“None of the previous courses I ever attended has brought me such a powerful and impactful method.” – PMI, Switzerland
“Excellent as always! Lots of new tools to take forward and use immediately.” - Kent County Council
“The coaching sessions I held were transformative for me in terms of what coaching can bring to individuals” – PMI, Switzerland
“This has put a whole other angle on coaching for me – like finding the missing part in a jigsaw! Thank you.” London Borough of Bexley
“The best course I have attended – huge potential for personal development and the development of the school.” – Teacher
“I could implement my learning right away and see the impact on people.” – PMI, Poland
“Great pace. Very clear to understand.” – Emilie Diop, Nectar Loyalty
“Great content – a great way to become more confident and adept at coaching.” – Nectar Loyalty.
“Very relevant content and awesome explanation. The training is very exciting and motivating” – Pedro Ramos, Snr Planning Executive
“The most valuable training I have received in my 6 year career- but has also had a profound influence on my personal life too.” – Teacher
“By investing in coaching training for our teachers we are shifting our cultural outlook and enhancing resilience.” – KLASS
“It has been a real eye-opener and a revelation of what a coach is.” – PMI, Switzerland
“The results from our 2017 staff survey were striking in terms of the positive upturn.” – KLASS, Kuala Lumpur
“A huge thank you for setting up and delivering the inspiring coaching course.” – North Somerset Schools
“After five years, I regularly coach people from other functions,” – PMI, Nordics Cluster
“The facilitators were real experts who guided my development without ever preaching.” - Headteacher
“I have improved my capability to the true role of any manager – to develop others and help them to GROW!” – PMI
“The facilitators were inspiring, motivating, challenging, fun and adaptive. Thank you so much!” – Teacher
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CASE STUDY: Hilti Corporation

ILM Accredited Coaching & Mentoring programme

Coaching and Mentoring training in Switzerland
HILTI COURSE DINNER IN ZURICH

Hilti is one of the worlds’ largest industrial tools manufacturing companies, headquartered in Lichtenstein. In 2009 John Willox, Hilti’s Head of Global Training and Learning, contacted Culture at Work as Hilti had identified that they wanted a supplier who could support with the GROW coaching model, which represented Hilti’s leadership strategy of developing people to achieve outstanding results.

Because Hilti wanted to develop a stronger coaching culture in order to meet the changing demands of their business, they needed a partner that could create champions of this coaching mindset. Initially they focused on ensuring a high coaching competence in Heads of Learning and Development, the Sherpas (leadership coaches, mentors and guides) and the HR Business Partners – functions that frequently conducted high level coaching conversations for any topic.

Hilti’s main business language is English, with a varied mix of nationalities in any one location, with managers attending from Liechtenstein, Germany, Austria, Great Britain, Sweden, India, Japan, Hong Kong, Singapore, Australia, Middle East, United States and Latin America.

Solutions

Working closely with John Willox, we customized our signature coaching and mentoring programme to suit Hilti’s requirements and culture, ending with assessment and accreditation, aiming at:

  • building a coaching culture
  • creating a team of accredited internal coaches
  • enabling coaches to encourage the managers to lead in a coaching style
  • improving skills in active listening and providing feedback

Outcome

Since 2010 we have delivered regular ILM Coaching and Mentoring training at Hilti.The program has been a success and repeated regularly every year, with participants from all over the world, including USA, Canada, Hong Kong, South Africa, Saudi Arabia, Russia, several European countries and of course Liechtenstein. Hilti’s main business language is English, so our trainer, James Wright, was careful to manage the pace of the training to ensure that no-one got left behind. At first, the training was all delivered live, but since the pandemic it has taken place equally successfully online.

John Willox moved on to roles in other organisations, and the coach training programs have been continued by Eivind Slaaen, Head of People and Culture Development and a strong advocate of coaching. Participants report that the course provides a model (GROW) easily followed, and that they have enjoyed not only the days of training – the interaction, self-reflection and personal examples – but that the new learning has provided them with stronger skills for coaching, mentoring and team-building when back in the workplace. The skills have benefited people from all over the organisation, including sales, training teams, executive management teams and, of course, the Sherpa team.

Hilti has built upon this work by also offering GROW courses to leaders at all levels, from front line to executive management, so there is strong awareness and always a waiting list to be included in this coaching journey. With more than 100 coaches certified, working across many teams at Hilti, the program is clearly successful and driving a change in the leadership approach. One of the biggest beneficiaries of the certified coaches are the participants of the international talent program at Hilti, each of whom receives a certified coach to go on the journey with them for nine months.

Reviews

A 2018 participant stated “My coach helped me make extensive development both personally and professionally during the course of the program! It was one of the highlights of the program.”

Terry Copley, who manages the program internally, stated that “Over the past 10 years, the use of GROW as a coaching method and communication style has become embedded in Hilti. We see it as a way of not only getting the best out of your people but understanding your team through questions and a simple methodology to get to a team member’s business goals as well as personal goals. When these are aligned, magic happens!

Feedback has been extremely positive:

“Excellent slides & documentation; very interactive, simple theory.”

“Great day, thank you! Excellent teacher/coach!”

“I really like the mix of input and practical exercise”.

“I was worried about the pace of having the course in English – it is comfortable, thank you!”

“A good model to establish in the organisation for myself in my job as a business coach and for the managers. The trainer leaves the impression of being well experienced and created an atmosphere which made it easy to follow, great!”

“This model is an easy framework in which to put any dilemma you have into.”

“Overall, highly enjoyable first day. James, your sense of humor and instructional style were appropriate and kept my interest, which is challenging with jet lag as well. Nicely done!”

“It was another great day. Thank you! because you moved my thoughts, I learned a lot.”

“The training is perfect as it is!”

“I really enjoyed today, also as it was an appropriate mix of both participant practice and good discussion among the team. I can’t wait to actually start using and practising to continue on my journey to greatness!”

“Thank you James for this experience and the atmosphere you created during the session.”

“I really like the examples – they are very helpful and make it easier to picture and understand the content!”

“Today was another really good day in helping make the connection between theory and practicalities. Thank you for recognising the energy level of the group and giving all the time needed to prepare for tomorrow’s assessment. Cheers James! J”

“The course was extremely relevant to my needs as an HR partner who will be assigned coachees.”

“I was really positively surprised at how much practice we were doing. This will help me in my daily life.”

“Fantastic trainer – excellent, not only knows content but has ‘real’ world examples which makes a huge difference in learnings.”

“I feel comfortable that I understand the process and have the confidence and motivation to practise. I see potential benefit of the company, to develop into a real coaching, learning organisation.”

“I am truly impressed with the overall aims at this workshop and supplemental books and coaching guide. The organisation has taken this topic to a whole new level, beyond the typical outcome. It’s refreshing to see the course is about helping extraordinary people achieve outstanding results.”

“Due to the excellent preparation and practice, it was very comfortable to conduct coaching discussions via telephone, even the one where the assessor was listening in. As well, I felt like the assessor gave me great feedback after the session, which has helped me hone my skills further and continue to self-reflect on my coaching behaviours.”