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“It is the best course I have been on and the most useful one to me in my entire life, not just at work.” - NCR
“The best course I have completed. It has really transformed my outlook.” - England Rugby
“I’ve experienced dozens of trainings… only three matter because actionable: Manager-as-Coach was one of them.” – PMI
“Miles ahead of any in-house program relating to Coaching that I have been involved with.” - IKEA
“A 10/10. This is the most important four days of training I’ve had in a very long time. This transforms me.” - GE Healthcare
“Then, this year came to me with a gift, a precious and immeasurable gift: Manager-as-Coach training.” - PMI, Switzerland
“I really like the online format. Zoom works perfectly and it is great to be able to attend from the comfort of my own home.” - Killik & Co UK
“An extremely useful and unusual experience and it is really motivating to do everything possible to use it properly.” - Hilti, Russia
“Such an insightful course, the learning has already impacted my management style across the board.” - Royal Free
“I truly believe now that the key to influencing people is by empowering them.” - Alinma Bank, Riyadh
“Our CEO rated the Coaching Skills for Leaders session as 10/10.” - Delivery Partner, Olympic Delivery Authority.
“People always enjoy the courses and often say it is the best training they have attended” – GE Healthcare
“I cannot expressed enough how grateful I am for the opportunity to be part of this training programme.” – Royal Free London Hospital
“A positive, enjoyable and insightful course.” – PMI, Nordics Cluster
“Excellent facilitation. I am amazed by the connect and rapport James could build 'virtually' in just 3 hours.” - Johnson & Johnson
“I honestly have never had such consistent positive feedback from any course” – ESF, Hong Kong
“The experience gave me a broad perspective of how coaching can be a very powerful tool.” - Alinma Bank, Riyadh
“A huge thank you – it was an excellent course.” - Deputy Head
“The reason I believe in coaching and your model is that it makes me be the best person I can possibly be.” – ESF, Hong Kong
“Very easy content to digest. There is a world outside technical life.” – IG, India.
“This is the first time I have used GROW in a group setting and it has been incredibly powerful to see the tangible benefits.” – Royal Free
“Feedback was that it was the ‘best training ever.” - PMI Czech Republic
“I’ll just come right out and say – it was perfect. The things that really matter to me have all scored highly.” – Arts Council England
“I think this course is fantastic – It’s exceeded my expectations.” – Nectar Loyalty
“An excellent course that has made me self-aware of taking a coaching approach.” - England Rugby
“The Manager-as-Coach program helped me to build the right mindset.” – PMI, Poland
“My confidence levels have surged because I feel better equipped to facilitate discussions.” – Royal Free London Hospital Trust
“We have really valued the training provided by you.. It really adds value to people’s life – both work and personal.” - GE Healthcare
“The facilitators were excellent; great mix of humour, information-sharing combined with great modelling.” – Teacher
“The manual was well structured and helpful. I found Carol Wilson’s book very readable.” – Deputy Head
“Very valuable for my leadership development, and a thoroughly enjoyable experience.” - England Rugby.
“An engaging and motivational course. Very empowering and confidence building.” – Nectar Loyalty
“Four years later I am still using coaching almost on a daily basis.” – PMI, Nordics Cluster.
“People who attended the training have been keen to praise the course and are delighted.” – North Somerset Schools
“I have completely changed my approach to management. I could not recommend the training highly enough” – Royal Free London Hospital
“It is rare that one course meets needs/expectations in all areas.” – Arts Council England
“Really positive – much less pressurised and better than previous coaching course.” – Nectar Loyalty
“The Coaching Training was not only useful at that time, it is still the case today.” - PMI
“It’s really been fantastic with the level of practice and feedback we’ve been offered alongside the theory.” - Nectar Loyalty.
“The depth of the course was great and gives hope for real behavioural change across our organisation” – England Rugby
“I cannot recall any other training that has had such a profound and immediate impact on me as this.” – Royal Free London
“There were some significant learnings from the Culture at Work course which have improved my leadership skills” – England Rugby
“I’m very satisfied to have attended to the training, because it definitely help me to be a better leader.” – Philip Morris Products
“This has been one of the most useful courses I have ever taken part in.” – Headteacher
“I feel non-stop like I have to say thank you very much for this opportunity.” – Hilti, Russia
“None of the previous courses I ever attended has brought me such a powerful and impactful method.” – PMI, Switzerland
“Excellent as always! Lots of new tools to take forward and use immediately.” - Kent County Council
“The coaching sessions I held were transformative for me in terms of what coaching can bring to individuals” – PMI, Switzerland
“This has put a whole other angle on coaching for me – like finding the missing part in a jigsaw! Thank you.” London Borough of Bexley
“The best course I have attended – huge potential for personal development and the development of the school.” – Teacher
“I could implement my learning right away and see the impact on people.” – PMI, Poland
“Great pace. Very clear to understand.” – Emilie Diop, Nectar Loyalty
“Great content – a great way to become more confident and adept at coaching.” – Nectar Loyalty.
“Very relevant content and awesome explanation. The training is very exciting and motivating” – Pedro Ramos, Snr Planning Executive
“The most valuable training I have received in my 6 year career- but has also had a profound influence on my personal life too.” – Teacher
“By investing in coaching training for our teachers we are shifting our cultural outlook and enhancing resilience.” – KLASS
“It has been a real eye-opener and a revelation of what a coach is.” – PMI, Switzerland
“The results from our 2017 staff survey were striking in terms of the positive upturn.” – KLASS, Kuala Lumpur
“A huge thank you for setting up and delivering the inspiring coaching course.” – North Somerset Schools
“After five years, I regularly coach people from other functions,” – PMI, Nordics Cluster
“The facilitators were real experts who guided my development without ever preaching.” - Headteacher
“I have improved my capability to the true role of any manager – to develop others and help them to GROW!” – PMI
“The facilitators were inspiring, motivating, challenging, fun and adaptive. Thank you so much!” – Teacher
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CASE STUDY: Hounslow & Richmond Health Care NHS Trust

The Coaching & Mentoring Course

Hounslow & Richmond Healthcare wanted a coaching course to train new internal coaches and to refresh the skills of those who had trained before, and to enhance the coaching culture at the Trust.

We provided our signature coaching and mentoring course, delivered over six on-line sessions, followed by practical assessments where participants delivered GROW sessions to each other observed by our trainer.

The course was highly interactive and practical. Topics covered included foundation coaching skills, the GROW model, our models for Permission Protocol and Coaching Feedback, our team-building framework for Generative Thinking Meetings, plus coaching structure and worksheets. Accreditation took the form of ILM Endorsed Certificates.

In order to embed the learning, participants were paired to practise with each other between the training sessions.

An 80-page manual was provided with full details of the training for reference after the course.

Comments from the participants were very positive:

“The training materials, guidance and practice opportunities with my course partners and coachee have massively benefited my personal awareness and approach to everyday conversations, and I’ll definitely make reference to these to develop my coaching skills further. The GROW Diamond I find a fantastic tool and cannot wait to introduce the Generative Thinking Meeting Guidelines into my upcoming project working groups. I’m extremely grateful for the opportunity of this course and all its taught me in such an engaging, encouraging, motivating way!” – Jessica Pomroy, Workforce Projects Officer Kingston Hospital.

“I really enjoyed the experience of the course. It was very helpful to see James coaching people in the webinars and then practice the approaches in our coaching sessions. I found working with a regular partner and other “ad hoc” individuals to be beneficial, as it was a useful introduction to working with a range of people.  The variety and frequency of practice helped me to work in the “here and now” on each occasion and exploring the issues that the clients wanted to discuss, regardless of what they were.” – Chris Baldwin, Human Resources Business Partner.

“I learnt about GROW model and will be using it in my everyday life. The GROW model has help me slow down with my quick to jump in to answer or solve a problem for the other person.  I found remaining silent a challenge as I have always felt uncomfortable with silences (short or long).  In doing this coaching course it has made me realise it is ok to remain silent and not to feel awkward with not speaking or silences.  (I even practiced this technique whilst on holiday with my friend, as I would normally talk for the sake of not having any silences). I really enjoyed this course with James and would have liked to have more sessions with him.  I know by doing this course has helped my confidence and I have started to be more inclined to hold back and feel its ok to say nothing when things go quiet.” – Cathy Heneghan, Recruitment & Retention Business Partner.

“The final sessions with James I found extremely useful. Sticking with G and R and not rushing into options was useful and something I will do in future. The idea of detachment is something that has stuck with me and something that I will try to do as much as I can to remember this. I also really enjoyed the session on ‘Generative meetings’ and bringing a coaching style to meetings will have such a big impact. It is something I plan to implement in my meetings.”  – Catherine Plover, HR Business Partner.

“The course has been a huge window to the potential of coaching, and it has been such a pleasure to be part of it and enjoy the moments shared across all members in the group. Coaching also has a place at home (family and friends). My young daughter has said, “this is great dad, I like this!” where I’ve introduced aspects to her (e.g., how she manages issues at clubs and more recently school). It been incredibly rewarding to be part of the course. Personal thanks to James for showing us in such a fabulous way how it can be mastered.” – Ben Homer, Assistant Director of Strategy & Transformation.

“I have learnt so much from this programme. I gained more knowledge about coaching and how effective it can be towards people’s development.” – Uzochukwu Umemezie, Engagement and Wellbeing Manager.

 “I have learnt a great deal from this course on how to deliver coaching and mentoring sessions to different people. I am looking forward to implementing this and putting this into action with my patients and staff within my work organisation. I am very grateful that I had the opportunity to enrol onto this course and complete in full.”- Lavina Ramlingam, Stop Smoking Specialist.