“It is the best course I have been on and the most useful one to me in my entire life, not just at work.” - NCR

“The best course I have completed. It has really transformed my outlook.” - England Rugby

“I’ve experienced dozens of trainings… only three matter because actionable: Manager-as-Coach was one of them.” – PMI

“Miles ahead of any in-house program relating to Coaching that I have been involved with.” - IKEA

“A 10/10. This is the most important four days of training I’ve had in a very long time. This transforms me.” - GE Healthcare

“Then, this year came to me with a gift, a precious and immeasurable gift: Manager-as-Coach training.” - PMI, Switzerland

“I really like the online format. Zoom works perfectly and it is great to be able to attend from the comfort of my own home.” - Killik & Co UK

“An extremely useful and unusual experience and it is really motivating to do everything possible to use it properly.” - Hilti, Russia

“Such an insightful course, the learning has already impacted my management style across the board.” - Royal Free

“I truly believe now that the key to influencing people is by empowering them.” - Alinma Bank, Riyadh

“Our CEO rated the Coaching Skills for Leaders session as 10/10.” - Delivery Partner, Olympic Delivery Authority.

“People always enjoy the courses and often say it is the best training they have attended” – GE Healthcare

“I cannot expressed enough how grateful I am for the opportunity to be part of this training programme.” – Royal Free London Hospital

“A positive, enjoyable and insightful course.” – PMI, Nordics Cluster

“Excellent facilitation. I am amazed by the connect and rapport James could build 'virtually' in just 3 hours.” - Johnson & Johnson

“I honestly have never had such consistent positive feedback from any course” – ESF, Hong Kong

“The experience gave me a broad perspective of how coaching can be a very powerful tool.” - Alinma Bank, Riyadh

“A huge thank you – it was an excellent course.” - Deputy Head

“The reason I believe in coaching and your model is that it makes me be the best person I can possibly be.” – ESF, Hong Kong

“Very easy content to digest. There is a world outside technical life.” – IG, India.

“This is the first time I have used GROW in a group setting and it has been incredibly powerful to see the tangible benefits.” – Royal Free

“Feedback was that it was the ‘best training ever.” - PMI Czech Republic

“I’ll just come right out and say – it was perfect. The things that really matter to me have all scored highly.” – Arts Council England

“I think this course is fantastic – It’s exceeded my expectations.” – Nectar Loyalty

“An excellent course that has made me self-aware of taking a coaching approach.” - England Rugby

“The Manager-as-Coach program helped me to build the right mindset.” – PMI, Poland

“My confidence levels have surged because I feel better equipped to facilitate discussions.” – Royal Free London Hospital Trust

“We have really valued the training provided by you.. It really adds value to people’s life – both work and personal.” - GE Healthcare

“The facilitators were excellent; great mix of humour, information-sharing combined with great modelling.” – Teacher

“The manual was well structured and helpful. I found Carol Wilson’s book very readable.” – Deputy Head

“Very valuable for my leadership development, and a thoroughly enjoyable experience.” - England Rugby.

“An engaging and motivational course. Very empowering and confidence building.” – Nectar Loyalty

“Four years later I am still using coaching almost on a daily basis.” – PMI, Nordics Cluster.

“People who attended the training have been keen to praise the course and are delighted.” – North Somerset Schools

“I have completely changed my approach to management. I could not recommend the training highly enough” – Royal Free London Hospital

“It is rare that one course meets needs/expectations in all areas.” – Arts Council England

“Really positive – much less pressurised and better than previous coaching course.” – Nectar Loyalty

“The Coaching Training was not only useful at that time, it is still the case today.” - PMI

“It’s really been fantastic with the level of practice and feedback we’ve been offered alongside the theory.” - Nectar Loyalty.

“The depth of the course was great and gives hope for real behavioural change across our organisation” – England Rugby

“I cannot recall any other training that has had such a profound and immediate impact on me as this.” – Royal Free London

“There were some significant learnings from the Culture at Work course which have improved my leadership skills” – England Rugby

“I’m very satisfied to have attended to the training, because it definitely help me to be a better leader.” – Philip Morris Products

“This has been one of the most useful courses I have ever taken part in.” – Headteacher

“I feel non-stop like I have to say thank you very much for this opportunity.” – Hilti, Russia

“None of the previous courses I ever attended has brought me such a powerful and impactful method.” – PMI, Switzerland

“Excellent as always! Lots of new tools to take forward and use immediately.” - Kent County Council

“The coaching sessions I held were transformative for me in terms of what coaching can bring to individuals” – PMI, Switzerland

“This has put a whole other angle on coaching for me – like finding the missing part in a jigsaw! Thank you.” London Borough of Bexley

“The best course I have attended – huge potential for personal development and the development of the school.” – Teacher

“I could implement my learning right away and see the impact on people.” – PMI, Poland

“Great pace. Very clear to understand.” – Emilie Diop, Nectar Loyalty

“Great content – a great way to become more confident and adept at coaching.” – Nectar Loyalty.

“Very relevant content and awesome explanation. The training is very exciting and motivating” – Pedro Ramos, Snr Planning Executive

“The most valuable training I have received in my 6 year career- but has also had a profound influence on my personal life too.” – Teacher

“By investing in coaching training for our teachers we are shifting our cultural outlook and enhancing resilience.” – KLASS

“It has been a real eye-opener and a revelation of what a coach is.” – PMI, Switzerland

“The results from our 2017 staff survey were striking in terms of the positive upturn.” – KLASS, Kuala Lumpur

“A huge thank you for setting up and delivering the inspiring coaching course.” – North Somerset Schools

“After five years, I regularly coach people from other functions,” – PMI, Nordics Cluster

“The facilitators were real experts who guided my development without ever preaching.” - Headteacher

“I have improved my capability to the true role of any manager – to develop others and help them to GROW!” – PMI

“The facilitators were inspiring, motivating, challenging, fun and adaptive. Thank you so much!” – Teacher

Clean Language : Transformational Change through Metaphor

Objectives
The BBC has trained and accredited a group of internal executive coaches to a high level. These coaches receive regular training in advanced coaching skills. We were asked to deliver training that would further enhance and deepen their executive coaching skills.

Liz Macann, Head of Coaching at the BBC, with Carol Wilson, Angela Dunbar and Wendy Oliver after delivering Transformational Change through Metaphor, a two day advanced coach training programme in Clean Language for the BBC

Solutions
We designed and delivered ‘Transformational Change through Metaphor’, a course based on David Grove’s Clean Language techniques. 24 internal executive coaches were trained in a 2 day course, spread over 1 month with paired practice in between.

Outcome
After some initial scepticism, the coaches became ardently enthusiastic about the new skills, once they had experienced them in practice. All reported that they are using the skills and that both their coaching practice and leadership styles were markedly improved by the new training.

Two years later, the BBC kindly made more in-house coaches available to attend a programme in Clean Language and Emergent Knowledge, which formed part of Carol Wilson’s project for her doctorate with Middlesex University. Details of this are described in the Coaching at Work article ‘Do You See What I See’

CASE STUDY: BBC