“It is the best course I have been on and the most useful one to me in my entire life, not just at work.” - NCR
“The best course I have completed. It has really transformed my outlook.” - England Rugby
“I’ve experienced dozens of trainings… only three matter because actionable: Manager-as-Coach was one of them.” – PMI
“Miles ahead of any in-house program relating to Coaching that I have been involved with.” - IKEA
“A 10/10. This is the most important four days of training I’ve had in a very long time. This transforms me.” - GE Healthcare
“Then, this year came to me with a gift, a precious and immeasurable gift: Manager-as-Coach training.” - PMI, Switzerland
“I really like the online format. Zoom works perfectly and it is great to be able to attend from the comfort of my own home.” - Killik & Co UK
“An extremely useful and unusual experience and it is really motivating to do everything possible to use it properly.” - Hilti, Russia
“Such an insightful course, the learning has already impacted my management style across the board.” - Royal Free
“I truly believe now that the key to influencing people is by empowering them.” - Alinma Bank, Riyadh
“Our CEO rated the Coaching Skills for Leaders session as 10/10.” - Delivery Partner, Olympic Delivery Authority.
“People always enjoy the courses and often say it is the best training they have attended” – GE Healthcare
“I cannot expressed enough how grateful I am for the opportunity to be part of this training programme.” – Royal Free London Hospital
“A positive, enjoyable and insightful course.” – PMI, Nordics Cluster
“Excellent facilitation. I am amazed by the connect and rapport James could build 'virtually' in just 3 hours.” - Johnson & Johnson
“I honestly have never had such consistent positive feedback from any course” – ESF, Hong Kong
“The experience gave me a broad perspective of how coaching can be a very powerful tool.” - Alinma Bank, Riyadh
“A huge thank you – it was an excellent course.” - Deputy Head
“The reason I believe in coaching and your model is that it makes me be the best person I can possibly be.” – ESF, Hong Kong
“Very easy content to digest. There is a world outside technical life.” – IG, India.
“This is the first time I have used GROW in a group setting and it has been incredibly powerful to see the tangible benefits.” – Royal Free
“Feedback was that it was the ‘best training ever.” - PMI Czech Republic
“I’ll just come right out and say – it was perfect. The things that really matter to me have all scored highly.” – Arts Council England
“I think this course is fantastic – It’s exceeded my expectations.” – Nectar Loyalty
“An excellent course that has made me self-aware of taking a coaching approach.” - England Rugby
“The Manager-as-Coach program helped me to build the right mindset.” – PMI, Poland
“My confidence levels have surged because I feel better equipped to facilitate discussions.” – Royal Free London Hospital Trust
“We have really valued the training provided by you.. It really adds value to people’s life – both work and personal.” - GE Healthcare
“The facilitators were excellent; great mix of humour, information-sharing combined with great modelling.” – Teacher
“The manual was well structured and helpful. I found Carol Wilson’s book very readable.” – Deputy Head
“Very valuable for my leadership development, and a thoroughly enjoyable experience.” - England Rugby.
“An engaging and motivational course. Very empowering and confidence building.” – Nectar Loyalty
“Four years later I am still using coaching almost on a daily basis.” – PMI, Nordics Cluster.
“People who attended the training have been keen to praise the course and are delighted.” – North Somerset Schools
“I have completely changed my approach to management. I could not recommend the training highly enough” – Royal Free London Hospital
“It is rare that one course meets needs/expectations in all areas.” – Arts Council England
“Really positive – much less pressurised and better than previous coaching course.” – Nectar Loyalty
“The Coaching Training was not only useful at that time, it is still the case today.” - PMI
“It’s really been fantastic with the level of practice and feedback we’ve been offered alongside the theory.” - Nectar Loyalty.
“The depth of the course was great and gives hope for real behavioural change across our organisation” – England Rugby
“I cannot recall any other training that has had such a profound and immediate impact on me as this.” – Royal Free London
“There were some significant learnings from the Culture at Work course which have improved my leadership skills” – England Rugby
“I’m very satisfied to have attended to the training, because it definitely help me to be a better leader.” – Philip Morris Products
“This has been one of the most useful courses I have ever taken part in.” – Headteacher
“I feel non-stop like I have to say thank you very much for this opportunity.” – Hilti, Russia
“None of the previous courses I ever attended has brought me such a powerful and impactful method.” – PMI, Switzerland
“Excellent as always! Lots of new tools to take forward and use immediately.” - Kent County Council
“The coaching sessions I held were transformative for me in terms of what coaching can bring to individuals” – PMI, Switzerland
“This has put a whole other angle on coaching for me – like finding the missing part in a jigsaw! Thank you.” London Borough of Bexley
“The best course I have attended – huge potential for personal development and the development of the school.” – Teacher
“I could implement my learning right away and see the impact on people.” – PMI, Poland
“Great pace. Very clear to understand.” – Emilie Diop, Nectar Loyalty
“Great content – a great way to become more confident and adept at coaching.” – Nectar Loyalty.
“Very relevant content and awesome explanation. The training is very exciting and motivating” – Pedro Ramos, Snr Planning Executive
“The most valuable training I have received in my 6 year career- but has also had a profound influence on my personal life too.” – Teacher
“By investing in coaching training for our teachers we are shifting our cultural outlook and enhancing resilience.” – KLASS
“It has been a real eye-opener and a revelation of what a coach is.” – PMI, Switzerland
“The results from our 2017 staff survey were striking in terms of the positive upturn.” – KLASS, Kuala Lumpur
“A huge thank you for setting up and delivering the inspiring coaching course.” – North Somerset Schools
“After five years, I regularly coach people from other functions,” – PMI, Nordics Cluster
“The facilitators were real experts who guided my development without ever preaching.” - Headteacher
“I have improved my capability to the true role of any manager – to develop others and help them to GROW!” – PMI
“The facilitators were inspiring, motivating, challenging, fun and adaptive. Thank you so much!” – Teacher
CASE STUDY: 59 Productions
ILM Accredited Executive Coach Training
59 Productions is an award-winning design studio and production company that makes imaginative work for audiences of all kinds. The company’s designers, writers, directors, architects, animators, visual artists and technologists work together to produce artistic work in a range of disciplines to tell amazing stories.
The company has experienced rapid expansion over the last few years and wished to enhance the existing positive culture by raising motivation and cohesion between the teams and the directors.
We provided our signature five day ILM accredited coaching and mentoring course, spread over a period of three months. The training was delivered in modules of 2 days plus 2 days, plus a further day for assessments. In between each training session participants were paired to practise with each other, providing a safe space for them to embed the skills before putting them into place at work, like learning to ride a bike before taking it out on the road.
The participants all passed their assessments and report benefits in terms of their relationships and team meetings at work.
Excerpts from the case histories they delivered at the end of the training show specifically how the new learning has been put into action:
“I feel that the undertaking of a coaching training program for the senior management team has had a wide and positive impact on how we operate as a company. As regards my own coaching practice specifically: – I have observed with interest the subtle (and in some cases not-so-subtle) changes in my interactions in personal and professional environments brought about by the advent of my coaching training. Whilst I have not so far chosen to undertake what might be called formal coaching sessions beyond those prescribed by the requirements of the course, I have found that a number of the techniques have made their way into some of my day-to-day interactions, for both conscious and unconscious reasons. – A key example of this is in my management of one of our Heads of Department who has himself been part of the coaching training. I have noticed that the quality of dialogue and the overall energy of our meetings have improved in recent months, and my observation is that this is most likely due not only to my nascent knowledge of coaching techniques as a coach, but also his ability to respond to my increasingly coaching-based approach as an experienced coachee. I think this suggests that there is value not only in teaching the techniques of coaching to managers, but also introducing the idea to the wider and/or more junior team as coaches (and potentially coaches of the future).” – Leo Warner, Founder/Executive Creative Director
“The most interesting and useful thing I’ve learned in the process of becoming a coach is the skill of Active Listening. I am a problem solver by nature, and I discovered that this actually gets in the way of helping people solve their problems – I often “tune out” of a conversation as I start to think of solutions to something I’ve just heard. By being more conscious of listening, using the skills of silent prompting, reflection, and open questions, I find I am much better at listening to the whole problem, and engaging with my colleagues (and my family) in a much more positive way. In conversations with subordinates, I find myself much more willing to let them work out how to solve a problem on their own, rather than interrupting and solving it for them. I have already noticed positive results from this technique, in particular with some recent employees, who don’t have any previous knowledge of how I approach issues. Another very useful technique is the Generative Thinking process for meetings. We have instituted this on several occasions, with nearly universally positive results. Simply allowing each person in the room to bring up one issue or concern before letting anyone speak twice has opened up meetings and allowed much more fruitful collaboration. This is true of creative meetings, where we design things and create ideas, as well as review meetings, where we analyze what has gone right, or wrong, on a project. Learning to Coach has reinforced some things I already knew, but wasn’t fully aware of the importance of, and has also given me new skills to apply to my daily work. The techniques I and my colleagues have learned fit very well into the culture of our company, and are already having a significant positive impact on the work we do every day. I plan to review the course materials on a regular basis, and will continue to practice and develop my skills as a Coach. I’m sure they will continue to serve me well.” – Benjamin Piercy
“Since taking part in the coaching workshops I have found that using skills learned through the coaching training has become part of my everyday practice. In particular, paying increased attention to how well I’m listening, and making sure to use permissions in offering both advice and feedback, have had a positive impact on my working practice. With regard to ‘better listening’, I have discovered that leaving silence often allows for colleagues and managers to do some developed thinking for themselves, and often to reach, or at least approach, the conclusion they are looking for with minimal input from me. This marks a big change for me as my natural instinct would have been to fill silence and to assume that I, rather than the person that I’m talking to, is best place to solve the problem or challenge that they are facing. Seeking permission has revealed itself to be useful way of creating a respectful intervention in a conversation or meeting that I have felt it important to contribute to. Whilst not strictly following the ‘rules’ of a coaching session, the use of this technique that I learned through the coaching has helped to reduce the likelihood of antagonism or conflict in important or emotionally charged professional discussions.” – Mark Grimmer
Testimonials from 59 Productions:
“A quick thank you once again for everything over the past two days, and the whole course so far. It’s been just completely brilliant and I can see how much enthusiasm there is amongst us all coming back into the office today. You made listening to us so attentively and actively over the past 2 days look effortless! The whole experience has been extraordinarily useful thanks to you and to your dedication to us as a group”. – Anna Jameson
“I feel that the undertaking of a coaching training program for the senior management team has had a wide and positive impact on how we operate as a company.” – Leo Warner, Founder / Executive Creative Director
“I found the training incredibly useful, the atmosphere, tone and content were all fantastic. The day was a great combination of productive and fun. Coaching tools are very useful for providing feedback. One on one coaching and group coaching could provide us with very useful new ways to improve our practice. I found the whole set up was really well suited to our needs.” – Mark Grimmer, Director
“I began our coaching course with a degree of scepticism and misconceived ideas about what performance coaching meant but have, in the six months since starting, realised what an enormous difference it has and could continue to make to so many parts of my personal and professional life. It is a shift in thinking and approach that appears to be life changing!” – Jenny Melville
“Speaking as a coach and trainer of coaches, I thought the training was fantastic. I felt you made the fundamentals of coaching come alive for a group of people with quite different expectations and levels of experience. Most importantly, you helped them think about how they could integrate what they learned into their roles as senior managers in a genuinely useful way, as well as inspiring some of the group to think about how they could use their new skills in a more formal way. Speaking for myself, you reminded me of what an important developmental experience learning coaching skills can be for anyone, however experienced.” – Michael Toller, Professional Coach and Trainer, www.michaeltollercoaching.co.uk